Privacy Policy

Welcome to Pizzana. This Privacy Policy explains how Pizzana ("we," "us," or "our") collects, uses, discloses, retains, and protects your personal information when you visit our website at pizza-pizzana.click, place orders, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States. We comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act regarding unfair or deceptive trade practices, and other applicable state and federal regulations.

1. About Us

Pizzana is a food service business operating through our website pizza-pizzana.click. We provide customers with the ability to browse our menu, place food orders, and engage with our brand online. We take our responsibility as a data controller seriously and are dedicated to protecting the personal information of our customers, website visitors, and anyone else who interacts with us.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where age verification is required)
• Username and password (for registered accounts)

2.2 Order and Transaction Information

When you place an order through our website, we collect:

• Order details, including items selected, quantities, and special instructions
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Order history and transaction records
• Delivery and pickup preferences
• Loyalty program activity and promotional code usage

2.3 Usage and Behavioral Data

As you navigate our website, we automatically collect certain information about your interactions, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Search queries entered on our website
• Items added to your cart or wishlist
• Referring URLs (the webpage that directed you to our site)
• Exit pages
• Session duration and frequency of visits

2.4 Device and Technical Information

We collect technical data from your device, such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Device identifiers
• Time zone and language settings
• Internet service provider (ISP)

2.5 Location Data

With your consent, we may collect approximate or precise location data to facilitate delivery services, show you nearby offerings, or estimate delivery times. You may disable location sharing through your browser or device settings at any time.

2.6 Communications and Customer Support Data

If you contact us by email, phone, or through any online contact form, we collect the content of your messages, your contact details, and any attachments you submit. This includes feedback, complaints, and inquiries.

2.7 Cookie and Tracking Technology Data

We use cookies and similar tracking technologies to collect data about your browsing activity on our website. Please refer to Section 8 of this Privacy Policy and our separate Cookie Policy for detailed information on the types of cookies we use and how to manage your preferences.

2.8 Marketing and Preference Data

We collect information about your marketing preferences, including your opt-in or opt-out status for promotional emails, SMS notifications, and push notifications. We also track engagement with our marketing campaigns to understand which communications are most relevant to you.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes and in accordance with applicable law. The primary purposes for which we process your data include:

3.1 Providing and Fulfilling Our Services

• Processing and fulfilling your food orders
• Facilitating delivery or pickup of orders
• Managing your account and login credentials
• Sending order confirmations, receipts, and delivery updates
• Processing payments and managing billing
• Responding to customer support inquiries

3.2 Improving Our Website and Services

• Analyzing usage patterns to improve website functionality and user experience
• Identifying and fixing technical issues or errors
• Testing new features, menu items, or service offerings
• Conducting internal research, audits, and quality assessments

3.3 Personalization

• Personalizing your browsing experience based on your order history and preferences
• Recommending menu items you may enjoy
• Displaying location-specific content and promotions
• Customizing marketing communications to reflect your interests

3.4 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your contact information to send you:

• Promotional emails, special offers, and discounts
• Newsletters and updates about Pizzana
• SMS and push notifications about order updates and promotions
• Invitations to participate in surveys, contests, and loyalty programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any SMS, or contacting us directly at [email protected].

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other agreements
• Preventing, detecting, and investigating fraudulent or illegal activity
• Protecting the rights, property, and safety of Pizzana, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment processors: To securely process credit/debit card and other payment transactions
• Delivery logistics providers: To fulfill delivery orders and provide real-time tracking
• Cloud hosting and IT providers: To host our website and store data securely
• Analytics providers: Such as Google Analytics, to analyze website traffic and user behavior
• Email and SMS marketing platforms: To send transactional and promotional communications
• Customer support tools: To manage help desk tickets and live chat services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests from government and law enforcement agencies
• Protect the rights, property, or safety of Pizzana, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction, your personal information may be transferred to the acquiring or surviving entity. We will provide notice of any such change and any choices you may have regarding your information.

4.4 With Your Consent

We may share your personal information with additional third parties when we have obtained your explicit consent to do so, for example, as part of a co-branded promotion or partnership program.

4.5 Aggregate and De-Identified Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other purposes. Such data cannot reasonably be used to identify any individual.

5. Data Security

The security of your personal information is of paramount importance to us. We implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers.
• Access controls: We restrict access to personal information to authorized personnel only, on a need-to-know basis.
• Secure payment processing: All payment transactions are handled by PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our servers.
• Regular security assessments: We periodically review and update our security practices to address evolving threats.
• Data minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Employee training: Our team members are trained on data protection best practices and are bound by confidentiality obligations.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We honor these rights and have established processes to facilitate your requests.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell your personal information for money, to the extent we "share" personal data with third parties for cross-context behavioral advertising, you have the right to opt out. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use of sensitive personal information to purposes permitted by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, provide a different level of quality, or suggest you will receive worse treatment for exercising your privacy rights.

6.2 General Privacy Rights (All U.S. Users)

We extend the following rights to all users, regardless of state of residence:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal obligations.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of marketing communications at any time using the unsubscribe mechanism in any marketing email or by contacting us directly.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]

We will respond to all verifiable requests within 45 days of receipt. If we require additional time, we will inform you of the reason and the extension period (up to an additional 45 days). We may need to verify your identity before processing certain requests. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and support our marketing activities.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, such as maintaining your session while you browse or completing an order.
• Performance and Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and where errors occur.
• Functional Cookies: Remember your preferences (such as your saved address, language, or order history) to provide a personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and track the effectiveness of our marketing campaigns across the web.

8.2 Managing Cookie Preferences

You can manage your cookie preferences at any time through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information about how we use cookies and how to control them, please review our full Cookie Policy available on our website.

8.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your activity. Our website does not currently respond to DNT signals, as there is no universally accepted standard for how websites should respond. We will update this policy if a standard is established.

9. Children's Privacy

We do not knowingly market to, solicit, or collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take prompt steps to delete that information from our systems.

If you are a parent or guardian and believe that your child under 18 has provided personal information to us, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the data.

Our practices are also consistent with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

10. International Data Transfers

Pizzana is based in the United States and primarily processes data within the United States. However, some of our third-party service providers may be located in or operate from other countries. If your personal information is transferred to, stored in, or processed in a country other than the United States, we will ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

Safeguards for international transfers may include:

• Standard contractual clauses approved by relevant data protection authorities
• Binding corporate rules for transfers within corporate groups
• Transfers to countries that have been deemed to provide an adequate level of data protection
• Other legally recognized transfer mechanisms

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other countries, which may have different data protection standards than your home country.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or partner services that are not operated by Pizzana. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or security of these third-party websites and are not responsible for their privacy policies or practices.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Clicking on third-party links or enabling third-party connections may allow those parties to collect or share data about you.

12. Social Media and Online Advertising

We may use social media platforms such as Facebook, Instagram, and Google to display advertisements to you and to allow you to share content from our website. These platforms may use cookies and tracking pixels to collect information about your interactions with our ads and website.

We may also use remarketing technologies to show you relevant Pizzana advertisements on other websites after you have visited our website. You can opt out of interest-based advertising by visiting the Network Advertising Initiative's opt-out page at www.networkadvertising.org or the Digital Advertising Alliance at www.aboutads.info.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website informing you of the change
• Where required by law or where we deem appropriate, send you an email notification

Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

14. How to File a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or applicable data protection laws and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Level (United States)

At the federal level, the Federal Trade Commission (FTC) has authority to investigate unfair or deceptive practices related to privacy and data security under the FTC Act. You may file a complaint with the FTC by visiting:

• FTC Website: www.ftc.gov/complaint
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the regulatory authority responsible for enforcing the CCPA/CPRA:

• CPPA Website: cppa.ca.gov
• Email: [email protected]

You may also file a complaint with the California Attorney General's Office at oag.ca.gov/privacy.

14.3 Other States

Residents of other U.S. states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, Texas, and others) may have the right to appeal our decisions regarding your privacy rights requests or to file complaints with their respective state attorneys general. Please refer to your state's specific privacy laws for applicable complaint processes.

14.4 Contact Us First

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly so that we may address your concerns promptly:

• Email: [email protected]
• Website: pizza-pizzana.click

We are committed to resolving privacy concerns fairly and transparently and will do our best to address any issues you raise within the timeframes required by applicable law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We aim to respond to all privacy-related inquiries within 30 days of receipt. For requests involving access to or deletion of personal data, we will respond within the timeframe required by applicable law (typically 45 days, with a possible 45-day extension).