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Everything you need to know about ordering, our menu, delivery, and catering. Can't find what you're looking for? Contact us directly.

15 Questions Answered
4 Categories
24h Support Response
5★ Customer Rating

Frequently Asked Questions

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Ordering

4 Questions

Ordering from Pizzana is easy! You have three convenient options:

  • Place your order directly through our website by visiting our Menu page
  • Call us at +1 214-440-4400 to place a phone order
  • Visit us in person at 3219 Knox St, Dallas, TX 75205

Pro Tip: Online orders give you full control over customizations and allow you to track your order in real time.

We accept all major payment methods for your convenience:

  • All major credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Apple Pay and Google Pay
  • Cash (in-store and cash on delivery)
  • PayPal (online orders only)

All online transactions are secured with SSL encryption for your peace of mind.

Yes, you can cancel or modify your order within 10 minutes of placing it. After that window, our kitchen will have already begun preparing your food.

To make changes, please call us immediately at +1 214-440-4400 and we'll do our best to accommodate your request. For full details on cancellations, see our Refund Policy.

For in-store pickup, there is no minimum order requirement — you can order as little or as much as you like.

For delivery orders, the minimum order amount is $15.00 before delivery fees and taxes. This helps ensure we can serve you efficiently.

Orders over $45 qualify for free delivery within our standard delivery zone.

Menu & Food

4 Questions

We offer a wide variety of handcrafted pizzas made fresh to order. Our menu includes:

  • Classic Pizzas: Margherita, Pepperoni, Four Cheese, BBQ Chicken
  • Signature Pizzas: Neon Special, Truffle Mushroom, Spicy Arrabiata
  • Veggie Options: Garden Fresh, Roasted Veggie, Spinach & Artichoke
  • Build Your Own: Choose your crust, sauce, cheese, and toppings

All pizzas are available in small (10"), medium (14"), and large (18") sizes. View our full menu for details.

Absolutely! We believe everyone deserves great pizza. We offer:

  • Gluten-free crust (prepared in a shared environment)
  • Vegan cheese and plant-based topping options
  • Vegetarian-friendly menu items clearly marked
  • Nut-free preparation available upon request

Important: Our kitchen handles gluten, dairy, nuts, and other common allergens. While we take precautions, cross-contamination cannot be fully guaranteed. Please inform us of severe allergies when ordering.

Quality is everything to us at Pizzana. Our ingredients are carefully sourced to bring you the best possible pizza experience:

  • Fresh dough made in-house daily using Italian-style flour
  • San Marzano tomatoes for our signature red sauce
  • Locally sourced fresh vegetables from Dallas-area farms
  • Premium imported and domestic cheeses
  • Antibiotic-free meats from trusted suppliers

We never use artificial preservatives in our dough, sauces, or toppings.

Yes! Our chefs love experimenting with bold new flavor combinations. We introduce seasonal specials throughout the year that feature ingredients at their peak freshness.

Follow us on social media or sign up for our newsletter to be the first to hear about new menu additions, chef's specials, and limited-time offerings.

You can always check our menu online or call us at +1 214-440-4400 to ask about today's specials.

Delivery & Pickup

4 Questions

We currently deliver within a 10-mile radius of our restaurant at 3219 Knox St, Dallas, TX 75205. This covers most of Dallas including:

  • Uptown, Oak Lawn, and Highland Park
  • Lower Greenville and East Dallas
  • Downtown Dallas and Deep Ellum
  • University Park and parts of Lakewood

Not sure if we deliver to you? Call us at +1 214-440-4400 and we'll check your address right away.

Our typical delivery times are:

  • Standard delivery: 35–50 minutes from order confirmation
  • Peak hours (Fri–Sat evenings): May extend to 55–70 minutes
  • Pickup orders: Ready in 15–25 minutes

We'll always give you an estimated time when you order. If your pizza is running late, we'll reach out proactively to keep you informed.

Our delivery fees are based on your distance from our restaurant:

  • 0–3 miles: $2.99 delivery fee
  • 3–7 miles: $4.99 delivery fee
  • 7–10 miles: $6.99 delivery fee

Orders totaling $45 or more (before fees) qualify for free delivery within our standard zone. We also appreciate tips for our delivery drivers!

Yes! When you place an order online, you'll receive a confirmation email with a link to track your order status. You'll see live updates as your order moves through these stages:

  • Order Received — Your order has been confirmed
  • In the Kitchen — Our chefs are preparing your pizza
  • Quality Check — Final touches and quality inspection
  • Out for Delivery — Your driver is on the way
  • Delivered — Enjoy your meal!

Catering & Events

3 Questions

Yes! Pizzana offers full catering services for all types of events, including:

  • Corporate lunches and office parties
  • Birthday celebrations and private gatherings
  • Wedding receptions and rehearsal dinners
  • School and community events
  • Sports team and league celebrations

We can accommodate groups from 10 to 500+ guests. Visit our Catering page to learn more and request a quote.

We recommend booking catering as early as possible to ensure your preferred date is available:

  • Small groups (10–30 people): At least 48 hours in advance
  • Medium groups (31–100 people): At least 5–7 days in advance
  • Large events (100+ people): At least 2–3 weeks in advance

For weekend events and holidays, we strongly recommend booking even further ahead as our catering schedule fills quickly.

Absolutely! We offer fully customizable catering packages tailored to your event's needs and budget. You can choose from:

  • A selection of pizzas, sides, salads, and desserts
  • Vegetarian, vegan, and gluten-free options
  • Custom topping combinations and specialty pies
  • Beverages and extras upon request

Our catering coordinator will work with you to create the perfect menu. Request a custom catering quote today or call us at +1 214-440-4400.

Still Have Questions?

Our friendly team is always happy to help. Reach out through any of these channels and we'll get back to you right away.

Craving Something Delicious?

Browse our full menu and place your order today. Fresh, handcrafted pizza made just the way you like it.