Got Questions?
We Have Answers.
Everything you need to know about ordering, our menu, delivery, and catering. Can't find what you're looking for? Contact us directly.
Frequently Asked Questions
No questions found
Try a different search term or browse all categories above.
Ordering
4 QuestionsOrdering from Pizzana is easy! You have three convenient options:
- Place your order directly through our website by visiting our Menu page
- Call us at +1 214-440-4400 to place a phone order
- Visit us in person at 3219 Knox St, Dallas, TX 75205
Pro Tip: Online orders give you full control over customizations and allow you to track your order in real time.
We accept all major payment methods for your convenience:
- All major credit and debit cards (Visa, Mastercard, American Express, Discover)
- Apple Pay and Google Pay
- Cash (in-store and cash on delivery)
- PayPal (online orders only)
All online transactions are secured with SSL encryption for your peace of mind.
Yes, you can cancel or modify your order within 10 minutes of placing it. After that window, our kitchen will have already begun preparing your food.
To make changes, please call us immediately at +1 214-440-4400 and we'll do our best to accommodate your request. For full details on cancellations, see our Refund Policy.
For in-store pickup, there is no minimum order requirement — you can order as little or as much as you like.
For delivery orders, the minimum order amount is $15.00 before delivery fees and taxes. This helps ensure we can serve you efficiently.
Orders over $45 qualify for free delivery within our standard delivery zone.
Delivery & Pickup
4 QuestionsWe currently deliver within a 10-mile radius of our restaurant at 3219 Knox St, Dallas, TX 75205. This covers most of Dallas including:
- Uptown, Oak Lawn, and Highland Park
- Lower Greenville and East Dallas
- Downtown Dallas and Deep Ellum
- University Park and parts of Lakewood
Not sure if we deliver to you? Call us at +1 214-440-4400 and we'll check your address right away.
Our typical delivery times are:
- Standard delivery: 35–50 minutes from order confirmation
- Peak hours (Fri–Sat evenings): May extend to 55–70 minutes
- Pickup orders: Ready in 15–25 minutes
We'll always give you an estimated time when you order. If your pizza is running late, we'll reach out proactively to keep you informed.
Our delivery fees are based on your distance from our restaurant:
- 0–3 miles: $2.99 delivery fee
- 3–7 miles: $4.99 delivery fee
- 7–10 miles: $6.99 delivery fee
Orders totaling $45 or more (before fees) qualify for free delivery within our standard zone. We also appreciate tips for our delivery drivers!
Yes! When you place an order online, you'll receive a confirmation email with a link to track your order status. You'll see live updates as your order moves through these stages:
- Order Received — Your order has been confirmed
- In the Kitchen — Our chefs are preparing your pizza
- Quality Check — Final touches and quality inspection
- Out for Delivery — Your driver is on the way
- Delivered — Enjoy your meal!
Catering & Events
3 QuestionsYes! Pizzana offers full catering services for all types of events, including:
- Corporate lunches and office parties
- Birthday celebrations and private gatherings
- Wedding receptions and rehearsal dinners
- School and community events
- Sports team and league celebrations
We can accommodate groups from 10 to 500+ guests. Visit our Catering page to learn more and request a quote.
We recommend booking catering as early as possible to ensure your preferred date is available:
- Small groups (10–30 people): At least 48 hours in advance
- Medium groups (31–100 people): At least 5–7 days in advance
- Large events (100+ people): At least 2–3 weeks in advance
For weekend events and holidays, we strongly recommend booking even further ahead as our catering schedule fills quickly.
Absolutely! We offer fully customizable catering packages tailored to your event's needs and budget. You can choose from:
- A selection of pizzas, sides, salads, and desserts
- Vegetarian, vegan, and gluten-free options
- Custom topping combinations and specialty pies
- Beverages and extras upon request
Our catering coordinator will work with you to create the perfect menu. Request a custom catering quote today or call us at +1 214-440-4400.
Still Have Questions?
Our friendly team is always happy to help. Reach out through any of these channels and we'll get back to you right away.